top of page
Bg Green - End.webp

BOOKING POLICY

Cancellation Policy

Any cancellation of a tour must be received via email and will be effective from the date the notice is received by River to Ridge.

 

The following cancellation terms apply:

  • If you cancel more than 10 days prior to departure a full refund we be supplied

  • If you cancel between 10 and 5 days prior to departure, a 50% refund will be given.

  • If you cancel within 5 days of departure, NO refund will be given.

 

If you fail to meet at the designated starting point of the tour at the prescribed date and time, River to Ridge Tours will treat your reservation as a no show. No refund or alternate date will be provided.

​

​

​Covid Policy

With the ever shifting goal posts due to covid-19 we understand that people may be unable to attend a tour due to a sudden lockdown or border closure, in the event this happens your payment will be in credit for a later tour date. If you are unable to attend a future tour a refund will be at our discretion. 

 

We operate within the laws the Victorian Government place on us, please be up to date with State Covid guidelines in regards to vaccinations, masks etc. If you are showing any symptoms of covid please stay at home.

bottom of page